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04-05-2008
If you are not getting any where direct with customer care, then when you ring them ask to lodge a complaint with the network team and get a ref number and request a call back.
Also you could email o2. Email can be found in google.
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... n=ref(User
):str(Mobile),CASE=13668
The above link is to email or write to o2 direct regarding your complaint or you can write to Ombudsman Services: Communications, again information on the above link.
Im affraid other than that, and if o2 dont sort it out is to swap networks and tell o2 why.
I really hope you get it sorted though
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13-08-2008
http://bit.ly/ooDs2B should link correctly to complaints page
Well my local o2 store admitted today they were looking into it.
one hour later the o2 status page shows a current problem in our town, that's the first time in 8 months. after chatting to an on-line advisor I was informed we could be compensated.
I hope this is really the mast fix we have been waiting for. But I have a feeling it wont
Apparently the network team can go back and check an account and scan for times that a phone could not get a signal?
I mean is that even possible how could they tell the differencing between
Person A has handset off
Person B handset on but no signal?
one hour later the o2 status page shows a current problem in our town, that's the first time in 8 months. after chatting to an on-line advisor I was informed we could be compensated.
I hope this is really the mast fix we have been waiting for. But I have a feeling it wont
Apparently the network team can go back and check an account and scan for times that a phone could not get a signal?
I mean is that even possible how could they tell the differencing between
Person A has handset off
Person B handset on but no signal?
Well my local o2 store admitted today they were looking into it.
one hour later the o2 status page shows a current problem in our town, that's the first time in 8 months. after chatting to an on-line advisor I was informed we could be compensated.
I hope this is really the mast fix we have been waiting for. But I have a feeling it wont
Apparently the network team can go back and check an account and scan for times that a phone could not get a signal?
I mean is that even possible how could they tell the differencing between
Person A has handset off
Person B handset on but no signal?
It won't work like that unfortunately. You'll need to make a complaint to customer services and off the back of that will probably get a goodwill gesture such as a month's line rental credited to your account.
Now, you mentioned that the issue is currently on the network status page. I suggest you call and ask notes to be placed on your account confirming that you're currently experiencing signal issues. This way once it's sorted and you attempt to try and get compensation there are notes to back you up.
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04-01-2009
What a relief, glad you now have a phone that you can use. Just such a shame that it has taken 8 months to fix!
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
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Registered:
13-08-2008
http://bit.ly/ooDs2B should link correctly to complaints page
gives you how to complain higher after an 8 week stalemate you go to the onbsdman link works in my earlier reply
