Re: order not showing

Anonymous · ‎28-10-2014

Placed two orders for contracts one showing in my 02 account the other is not had some trouble with second one so order wasn't done till 7pm anyone else had this problem

MI5 · ‎28-10-2014

It may take a while to show but if unsure contact CS to check if it went through OK http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-10-2014

thanks if it's not changed by the morning will do that

MI5 · ‎28-10-2014

Good luck. Hope it all goes smoothly for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-10-2014

@Anonymous wrote:
thanks if it's not changed by the morning will do that

They usually update the website at midnight I think @MI5 So should be showing soon...?

Veritas Numquam Perit

MI5 · ‎28-10-2014

Yes indeed, My O2 will go offline for a while around midnight so that may help push it through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-10-2014

Phone was out of stock could of at least notified me oh well sorted now, thanks everyone

jonsie · ‎29-10-2014

That's a major issue people are having, buy in good faith only to find O2 have taken payment when devices aren't in stock. A familiar story unfortunately.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-10-2014

Sadly all too common just lately 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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