opened and damaged box

[maggie3]

Im bought a new phone with 3 years contract. Today I received the device, but arrived with broken seal, and opened box, with damaged inner separator.

Tried to reach the customer support but almost impossible. O2 website offered some DIY solution, and comes back to some infinite loop. I`m just would to send back this box, and want a new sealed one. The device itself is looks like undamaged.

How or where can I send back this device pls?

thanks

[Cleoriff · Accepted solution]

@maggie3 

You can return it under the change of mind or returns  policy but I would call O2 first

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy 

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

[maggie3]

Thanks Cleoriff I`ll do it tomorrow. And I`ll back with report.

[Cleoriff]

Best of luck @maggie3