only refresh available for existing customers?

[Anonymous]

Is it right that if I want to upgrade I have to pay £15 a month more to receive the same minutes, texts and data as my current tarrif (which I switched to on Nov 26th) to pay for the refresh product which I will never use? If so looks like EE will be getting new customers of myself, my family, so far 8 friends and their families

[MI5]

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@Anonymous wrote:
MI5 - I'm in Leicester and EE are the sole masts in a few of the villages and have a far better coverage than O2. 

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My phone shows a signal but rarely connects to make or receive a call.

I suggest you try a PAYG sim first before committing to 2 years of headaches.

[MI5]

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@Anonymous wrote:
I do find it a little odd that O2 only now seem to offer refresh and don't give the option of a normal contract

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That is only directly from O2.

CPW and Phones4U will still do non refresh upgrades.

[Anonymous]

Lots of great advice here for you to mull over.      

Let us know what you choose to do please.

[Anonymous]

Yeah so I understand just find it odd that O2 would turn away business direct

[perksie]

When I look in the shop I see 25 phones still available on "Standard" contract, just not the top end models.

[Anonymous]

Just seen that myself wonder why?

[adamtemp64]

I think this is just about customer deflection the customer is still on an o2 contract if buys through cpw etc but the hardware support i.e. Soga becomes cpw etc and not o2.

[MI5]

For years people have moaned about been tied into 2 year contracts - Now that O2 have addressed that issue people are still moaning about NOT been tied into 2 year contracts, LOL !!

[Anonymous]

I think refresh is great I can't personally see why anyone wouldn't go for it but some seem to still like a choice

[perksie]

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@Anonymous wrote:
I think refresh is great I can't personally see why anyone wouldn't go for it but some seem to still like a choice

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I agree with that, the biggest complaint on here has always been about wanting to upgrade early, Refresh is a perfect way to do that and there is no penalty to pay.