Solved: online return

norfolkgut64 · ‎12-05-2023

Afternoon

Can someone please advise me on how to return a unwanted upgrade within the 14 days window unlike other networks (EE) i can find a easy way to send back upgraded mobile phone.

i upgraded mobile but want to keep my old mobile i have tried the online chat but keep going around in circles other then taking mobile to my local 02 shop i am not sure what to do

Due to the fact i purchased upgrade online i cannot return it to my local store

MI5 · ‎12-05-2023

@norfolkgut64

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-05-2023

@norfolkgut64

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

online return

Upgraded to existing O2 number to sim only

End of contact

Account issues

Keep old Phone number

Need PUK code