one plus 6t

[superb34st82]

hi my phone has been unusable since january (21/01/20) , its been for repair and returned stating they have found the issue and fixed , upon reinstalling after repair i found that problem still presists, we went into lock down and could not return phone for repair again. 

ive taken the phone in this week for repair (27/07/20 ) that should have been done correctly in the first place and now its been 7 months of paying for a phone i cannot use, is there something customer services can deal with as techincally ive paid approx £120 (not including line rental )for this device.

[MI5]

@superb34st82 

O2 will say that you can use your sim in another device and that the device is not their responsibility I'm afraid.

You coud try calling them, but I doubt there would be much on offer http://www.o2.co.uk/contactus

[superb34st82]

surely if they have supplied me with a faulty phone that im still paying for , its there responsibility.

its not like im asking for a free upgrade , i like phone , it sucks im paying for something i cant use, or at least i only for line rental for 6 months and deduct from what i owe left.

just hoping someone at customer support might see this. 

[MI5]

@superb34st82 

O2 are only responsible for airtime.

The manufacturer supplies the handset.