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old number has not transferred to my new O2 sim card

sukhoon
Level 1: Joiner
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on ‎29-11-2016 19:19

on ‎29-11-2016 19:19

Hi,

 

I filled the online form to move my old number to O2 but it has not worked

 

my old number has not transferred to my new O2 sim card

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MI5
Level 94: Supreme
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on ‎29-11-2016 19:38

on ‎29-11-2016 19:38

Without knowing any more detail I suggest you call CS
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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on ‎29-11-2016 21:57

on ‎29-11-2016 21:57

How long ago did you fill out the form? It can take a couple of days to swap over, more so with a weekend in the middle.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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