on 04-02-2013 18:35
on 04-02-2013 18:35
Hi, I am typing on behalf of my father in law.
He received a call from o2 asking him to change from PAYG to contract. He says it was offered at £11.00p/m 100mins/300tx.
O2 then took £24.00- £21.00 for the contract + £3.00 for internet.
As soon as he found out, he telephoned them, and they said there had been a mistake but they wouldn't charge next month....
This saga has now been ongoing @£24.00 for EIGHT months, and numerous phone calls.
He is happy for me to be given full access to his account to help solve this problem- i am guessing as o2 record their calls, we will be able to get an original transcript of what was agreed?
But how would we get this?
Thanks
Solved! Go to Solution.
on 05-02-2013 20:53
on 05-02-2013 20:53
on 12-02-2013 22:26
we checked the account tonight and.....
....nothing has changed.
I went to the 'live chat', o2 apologised, and said "for some reason, the credit has not been applied" - I am starting to wonder if o2 purposely take unauthorised money and then hang on to it as long as possible?
Anyhow, i was reassured this will now be dealt with, a credit will be applied to the account, and o2 will only take the agreed contractural amount this month....
I will update this thread
on 20-02-2013 17:55
we checked the account tonight and........
....nothing has changed, [still]
went back online [[AGAIN ] and the advisor seemed clueless, despite giving him the reference of the previous two conversations.
He advised i ring sales on 202. After much explanation and nearly an hour on the phone, i have been promised a refund [straight back into the bank - NOT an account credit], the correct contract length, with the right amount being taken next month.
I will update next week...
on 20-02-2013 17:58
on 20-02-2013 17:58
Fingers crossed for you:smileyhappy:
on 06-04-2013 20:13
A quick update -
i had a long chat with a very helpful o2 guy by the name of Philip Keenan. He sent a follow up email with the details of discussion, contract length and amount of refund.
The following day i recieved a courtesy telephone with clarification.
My father in law received money to his bank account on 28th february, [but only recieved the bank statement this week]
I hope the issue is now resolved and look forward to a future relationship with O2.
After i have posted this I am going to email o2 thanking Philip for his personal and professional service.
on 06-04-2013 20:16
on 06-04-2013 20:16
Glad it's sorted for you, thanks for the update