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Level 2: Apprentice
Posts: 5
Registered: ‎05-04-2014
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obtaining old phone bills

hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks

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Posts: 87,968
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Registered: ‎14-01-2013

Re: obtaining old phone bills

Hi @Clareyfairy91  Two years is the maximum you can view them.

However, you could ask for a SAR ..Subject Access Request, which may give you further info

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

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Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: obtaining old phone bills

For info @Clareyfairy91 If you look at this link, it will show you how to get to the part of the bill where you can view  the last 18-24months

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

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Registered: ‎04-04-2012

Re: obtaining old phone bills

As far as I’m aware it’s only ever been 2 years?
Have you a different experience @Clareyfairy91 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Anonymous
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Re: obtaining old phone bills

I thought the maximum was 2 years always & don’t you need to pay £10 for a SAR? 

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Posts: 87,968
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Registered: ‎14-01-2013

Re: obtaining old phone bills


@Anonymous wrote:

I thought the maximum was 2 years always & don’t you need to pay £10 for a SAR? 


Yes and no point if you can't get further information.....Smiley Wink

Though Legal personnel can go back further than 2 years if required for a court case...

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Posts: 101,916
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Registered: ‎04-04-2012

Re: obtaining old phone bills

Legally o2 have to keep records for 6 years but there’s no obligation to provide this to the customer.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,968
Topics: 738
Registered: ‎14-01-2013

Re: obtaining old phone bills


@MI5 wrote:
Legally o2 have to keep records for 6 years but there’s no obligation to provide this to the customer.

Yes I realise that....although as we have no idea why @Clareyfairy91 needs these records and it may be for a court case, I thought it was worth pointing out..

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Level 2: Apprentice
Posts: 5
Registered: ‎05-04-2014

Re: obtaining old phone bills

thanks everyone for all your infomation, I have emailed the SAR team, to see if the informaiton is held, before I sumbit a SAR request. it would be worth the £10! 

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Posts: 101,916
Topics: 550
Solutions: 12,992
Registered: ‎04-04-2012

Re: obtaining old phone bills

Good luck and if it is for a legal case, your solicitor may be best to approach o2 for the info on your behalf.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)