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Posts: 91,012
Topics: 747
Registered: ‎14-01-2013

Re: obtaining old phone bills

Best of luck @Clareyfairy91 I hope you get it sorted.

Welcome to the forum by the way Welcome

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: obtaining old phone bills

Hi @Clareyfairy91, how are you getting on?

Good to see you got some next steps for this - let us know if you make any progress with the SAR in the end? Smiley Happy

 

Thanks for your help guys @Cleoriff@MI5, @Anonymous! thumbsup

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Level 2: Apprentice
Posts: 5
Registered: ‎05-04-2014

Re: obtaining old phone bills

Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.
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Posts: 105,891
Topics: 554
Solutions: 13,945
Registered: ‎04-04-2012

Re: obtaining old phone bills

Sorry we couldn't help in this case @Clareyfairy91 Smiley Sad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 91,012
Topics: 747
Registered: ‎14-01-2013

Re: obtaining old phone bills


@Clareyfairy91 wrote:
Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.

As we thought @Clareyfairy91. Happy to help though Smiley Wink

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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: obtaining old phone bills

Thanks for coming back to update everyone @Clareyfairy91, much appreciated. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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