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obtaining old phone bills

Clareyfairy91
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hi there, just been speaking with customer services, and they say that they now only have 2 years of phone bills available. has anyone managed to find a way to get older bills? thanks

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Cleoriff
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Best of luck @Clareyfairy91 I hope you get it sorted.

Welcome to the forum by the way Welcome

Veritas Numquam Perit

Girl in a jacket
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Marjo
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Hi @Clareyfairy91, how are you getting on?

Good to see you got some next steps for this - let us know if you make any progress with the SAR in the end? slight_smile

 

Thanks for your help guys @Cleoriff@MI5, @Anonymous! thumbsup

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Clareyfairy91
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Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.
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MI5
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Sorry we couldn't help in this case @Clareyfairy91 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Clareyfairy91 wrote:
Hi there, SAR say they only hold 2 years of detailed phone bills, they can provide older info such as when contract taken out, amounts paid, addresses, but none of the detail of calls/messages made. Thanks for all your info, much appreciated.

As we thought @Clareyfairy91. Happy to help though wink

Veritas Numquam Perit

Girl in a jacket
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Marjo
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Thanks for coming back to update everyone @Clareyfairy91, much appreciated. slight_smile

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