early january this year i decided to get a new phone as i was fed up of my old blackberry. so i was talking to an o2 advisor and he was nice enough to offer to order it for me then and there he told me it would arrive in a couple of days.
so i waited those couple of days and no phone arrived i went on my account to find there was a fraud i eventually rang through after ages of talking to advisors online and getting nowhere they sorted the fraud and ordered me the phone i wanted it arrived and i thought it was done and dusted
then today i looked at my bill and found it not to be 15.99 as usual but 92 pound!!! to say i got a shock was an understatement. i got online with them yet again and they told me they had removed my o2 to o2 minutes when they changed my contract and id been charged for those minutes i had gone over. the thing is i had never been aware that these mintes have been removed i have had no written contract and no one told me when i got my new phone that it was going to be removed i still have the same number and assumed i could still have this bolt on as when i asked they said i could
i have had nothing but hassle from o2 and have been with them a long time they arnt willing to help me in any way and are not even understanding there just saying i am at fault i should have looked at my contract .... which i never recieved
i am fed up with the constant problems from o2 and theyre not so willing to try help a customer sort them only to line their pockets with my money i feel unfairly treated and insulted wih the way i uave been spoken to and would not advise anyone to join this provider
any advice????
