o2 to pay off 50% of current contract for upgrade text

[SMC62]

I received a text from o2 last week saying I could upgrade my contract for free (still have a few moneths left on it). It was then followed by a message saying the text had been sent in error and as an apology o2 would pay off 50% of my current contract for an upgrade. 

I've been on myo2 and looked at my upgrade options but don't see where the 50% discount is for my contract cost. Anyone else been through this?

Thanks! 

[MI5 · Accepted solution]

@SMC62 

You need to call 202 and speak to upgrades to see if the text was genuine or not.

They may be from a third party trying to get your business.

[SMC62]

Thanks for your response. 

Definitely genuine, is in the same text chain where they text my bills and offer notifications. 

[MI5]

@SMC62 

You may need a code to apply at checkout.

Customer service will be able to confirm that or arrange the discount for you.

[SMC62]

Can't get through on 202, been waiting for an advisor to be assigned to my whatsapp for an hour. That's why I thought I'd check this message board to see if anyone else had similar texts. 

[MI5]

Early morning around 8.00am is best time to call @SMC62