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Wroxham28
Level 1: Joiner
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on ‎19-03-2020 22:31

on ‎19-03-2020 22:31

I've recieved a text saying couldnt arrange my bill and up date my payment details ?? I've checked no payment mossed
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MI5
Level 94: Supreme
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on ‎19-03-2020 22:37

on ‎19-03-2020 22:37

@Wroxham28 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144138 Posts
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Registered:

on ‎19-03-2020 22:37

on ‎19-03-2020 22:37

@Wroxham28 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Blair2201
Level 1: Joiner
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on ‎20-03-2020 12:29

on ‎20-03-2020 12:29

I can no longer send texts, they show as failed. I've checked the messaging centre number and this is correct.
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gmarkj
Level 66: Unequalled
In response to Blair2201
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on ‎20-03-2020 12:35

on ‎20-03-2020 12:35

Are you on pay monthly or pay as you go @Blair2201?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎20-03-2020 12:40

on ‎20-03-2020 12:40

@Blair2201 

See help here https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/bc-p/1180495

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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