o2 tells me my bill is unpaid but I know it is?

[Anonymous]

Hi,

My daughter was recently unable to use her phone as o2 told her her bill was overdue. I was sure that I had paid it previously online and when I called the o2 top-up line, I was assured that I had and it was simply a mistake. I then set up a direct debit to avoid the same problems in the future. My daughter got use of her phone back and now, just days later, the same thing is happening! Does anyone have any explanation as to why this is happening and how it can be fixed? Thanks.

[Anonymous · Accepted solution]

Hi,

You really need to call o2 on 202 to get the account checked out.

[adamtemp64]

Can you clarify that this is a pay monthly issue and not a payg issue as you say you called the topup line (that indicates payg)