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o2 sim swap...now i have two numbers? confusing!!!

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Anonymous
Not applicable

on ‎12-10-2012 11:12

on ‎12-10-2012 11:12

Hi all..

 

just recently done a sim swap from my old sim to my new iphone micro-sim but now whoever i contact they say i have a new number that shows up when i message them so im guessing i have two number on one sim? i'm sorry if this does sound confusing but im not the most technically gifted person when it comes to gadges etc.

 

hope to hear from you soon slight_smile

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perksie
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on ‎12-10-2012 11:32

on ‎12-10-2012 11:32

Try this:

 

Settings > Messages > iMessage (turn off, then on) it tries to validate wrong number and after a few minutes it changes to the correct one and your problem should be  solved.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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MI5
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on ‎12-10-2012 11:14

on ‎12-10-2012 11:14

How did you do the SIM swap and when?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎12-10-2012 11:15

on ‎12-10-2012 11:15

i done it online and i did it on tuesday
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perksie
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on ‎12-10-2012 11:26

on ‎12-10-2012 11:26

Sounds like "My number" needs to be changed in the phone.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎12-10-2012 11:29

on ‎12-10-2012 11:29

thank you im just trying that now slight_smile
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perksie
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on ‎12-10-2012 11:32

on ‎12-10-2012 11:32

Try this:

 

Settings > Messages > iMessage (turn off, then on) it tries to validate wrong number and after a few minutes it changes to the correct one and your problem should be  solved.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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on ‎12-10-2012 11:36

on ‎12-10-2012 11:36

Thank you very much that worked a treat grin
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perksie
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on ‎12-10-2012 11:44

on ‎12-10-2012 11:44

You're welcome! slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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