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Level 1: Joiner
Posts: 1
Registered: ‎28-01-2019
Accepted Solution

o2 refresh question



I recently got a phone from o2 in last 7 days I want to pay the handset off and get a better phone. 


Tried click and collect and the phone not available I want till next week but If I go into a shop tomorrow I can pay my device off and upgrade in the shop?  Walk out with the phone too?

Posts: 108,671
Topics: 561
Solutions: 14,394
Registered: ‎04-04-2012

Re: o2 refresh question

@BoltonMike pay off phone now through your MyO2 http://www.o2.co.uk/myo2 then go tomorrow and get your new phone from the shop.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 48: Jubilant         
Posts: 6,171
Registered: ‎26-03-2014

Re: o2 refresh question

If you are within 14 days you could also return the phone and simply get the better one?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: o2 refresh question

Hey @BoltonMike, and welcome to the forum Wave 


Did the info above help you get this sorted? Which device did you want to upgrade to, out of curiosity?

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