o2 pay montly sim

[kopcat09]

Hi 

I got a o2 pay monthly sim but it was dispatched on the 10th of december and i have not recieved it and it is now the 18th of december what is going on. And  got told i would keep my mobile number and get my sim the next working day. Am not happy and i phoned o2 and they told me i would get it but still nothing even the tracker number don;t work on the post office website too.

neil

[Cleoriff]

Hi @kopcat09 

You'll need to call O2 again

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@kopcat09 

Royak mail won't consider it lost until 2 weeks have passed but O2 could cancel the original one and send you a new one if you ask them Guide: Coronavirus Community Help and Support 

[kopcat09]

Am not on o2 at the moment i am with Giff Gaff for now but cannot dail 202 on a giff gaff number.

[Cleoriff]

@kopcat09 

If you read the guide for numbers, there are others call. You don't have to dial 202

Edit spelling

[madasaf1sh]

Average Royal Mail delay seems to be 7 to 10 days from posting....

[Cleoriff]

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@madasaf1sh wrote:
Average Royal Mail delay seems to be 7 to 10 days from posting....

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Yes they are really struggling this year, despite the agency staff they've employed.

Even Amazon Prime stock are quoting 3-4 days delivery on stock which would normally be next day.

[MI5]

It's just taken 18 days for me to receive something from Staffs, posted on Nov 30th......