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o2 overcharge 3 months in a row

lilianayotova
Level 1: Joiner
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O2 has been overcharging me 3 months in a row. I get in touch with their respresentative online and they apologies promise me credit back but only I pay my overcharged bill and 2 months in a row I have not seen the credit "due to a mistake on their end".. i just saw again i am going to be overcharged. this time I pay for a travel bolt on and have been charged for a daily usage of minutes in indonesia and then i have been charged per the minute additional 25£. I have screenshots of all of these communication and am thinking of canceling my direct debit before this has been rwsolved as otherwise it will cost me 200£ before someone pays attenton.

I have also gooten in touch with Ombudsman Services.

a very diappointed customer

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Bambino
Level 72: Oracle
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@lilianayotova DO NOT cancel your Direct Debit. That will affect your credit rating and will cause problems for you, and not just problems with O2.

I will tag an O2 online advisor who will be on in the morning and will contact you.

@O2Lisa can you please assist?

I DO NOT WORK FOR O2



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O2Lisa
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Morning all, thanks for the tag @Bambino.

Sorry to hear this @lilianayotova, I'll message you privately and look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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