O2 has been overcharging me 3 months in a row. I get in touch with their respresentative online and they apologies promise me credit back but only I pay my overcharged bill and 2 months in a row I have not seen the credit "due to a mistake on their end".. i just saw again i am going to be overcharged. this time I pay for a travel bolt on and have been charged for a daily usage of minutes in indonesia and then i have been charged per the minute additional 25£. I have screenshots of all of these communication and am thinking of canceling my direct debit before this has been rwsolved as otherwise it will cost me 200£ before someone pays attenton.
I have also gooten in touch with Ombudsman Services.
a very diappointed customer
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