on 18-01-2010 17:40
on 18-01-2010 19:41
on 18-01-2010 22:22
on 18-01-2010 23:59
at least i no its just not me and my friend anyway..!
on 21-01-2010 16:15
If you cant report the fault from your mobile then you can always call from a landline.
Pay & Go Customer Service
From your O2 mobile - 4445 (25p per call)
From a landline - 08705 678678 (5p per minute from a BT landline, other providers’ charges may vary)
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
O2 Pay & Go T&C
Section 2 - Provision of Service
2.2 We may using reasonable skill and care exercise our discretion to refuse to provide any part of the Service to you (and this may involve barring certain numbers from the Service on a temporary or permanent basis, in circumstances where it is necessary for us to do so). Service is not fault free and it may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control and you will be entitled to the quality of Service generally provided by a competent mobile telecommunications service provider exercising reasonable skill and care.
2.3 We will do our best to provide Service to you and any additional service requested by you (such as roaming) or if you instruct us to change your Service (e.g. to bar calls) by any date we have agreed with you but our ability to do so may be affected by circumstances beyond our control and we will not be liable to you if this is the case.
2.4 Our Network may from time to time require upgrading, modification, maintenance or other work which may result in partial or complete non-availability of the Service.
this part of the T&C means that there will be times when you may not have service for whatever reason; however, O2 will do everything in their power to fix any faults as quickly as they can.
The more people that report a fault, the more information O2 will gather and understand where the problem lies for them to get on with getting the network up and running for you again. Please don't assume that someone else has reported it or O2 have already noticed it.
on 21-01-2010 17:30