o2 moved me onto a rolling contract and ruined my credit

[Kat-KJBK]

I’m receiving no response over what is a really urgent issue... o2 have moved me onto a rolling contract that I was not aware of after I cancelled my phone contract with them.

I have checked a million times with an operator over the phone that my contract was cancelled. He confirmed over and over again. Next thing I know, I start getting emails letting me know that I owe money!

I immediately contacted complaints who said that they did not accept cancelling the contract over the phone (if I can’t cancel the contract via the phone directly with the operator, what on Earth can I do?)

When I found out this was on my credit file I immediately paid it just to not continue having additional late payment marks however this is now on my file and is blocking my ability to get a mortgage. The house we want to buy is about to fall through, all as a result of this.

[MI5]

@Kat-KJBK 

How to cancel here Guide: Cancelling Your Contract 

You need to speak to credit file referrals:

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Kat-KJBK]

I emailed them but they do not respond. The phone number doesn’t help.

This is unbelievably distressing.

[Kat-KJBK]

I paid everything off at the time of cancellation. I spoke with operators who confirmed everything was terminated. I specifically discussed not wanting to be moved into a rolling contract and that I was moving to another provider.

[Bambino]

I will tag the O2 account advisors who will be on tomorrow morning. @O2Kyle or @Korey01 can you assist @Kat-KJBK?

[Korey01]

Thanks @Bambino for the chance to resolve this. @Kat-KJBK I will PM you so we can go through some more information