o2 monthly account

[jeremy3]

why is there no plan showing on my o2 account when I pay every month

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[pgn]

Probably an interface error between My O2 App and MyO2 web/browser view ( https://accounts.o2.co.uk/signin ), or a hangover from your account being moved to 360 some months back - my current contract docs are unavailable in either view (as an example) @jeremy3 - take @jonsie's advice and fling a question O2's way via Twitter or Facebook or Instagram using the relevant lines shown in the link just below. Note the same team serves all 3 platforms - and nudge them every so often. Good luck!