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Anonymous
Posts: 0

o2 lost my phone

A few months ago I sent a phone in for repair analysis, but as I had a spare phone I could put my sim in, I soon forgot about it. Now I'm trying to get my phone back but the store that sent it away has closed down, apparently the other stores can't see their old info because the way the data is stored, the people at o2 insurance say they can't help as they can't track my phone by its number, as do customer services. Has anyone had a problem like this? The company seem completely unconcerned and nobody seems able to help me, any advice appreciated. Many Thanks.

Posts: 102,025
Topics: 770
Registered: ‎14-01-2013

Re: o2 lost my phone

Hi @Anonymous When you sent the phone in for repair did you receive any documentation at all? A receipt of posting or anything from the store?. Someone has a record on their system I would hope. (Although I do know there have been problems with tracking repairs as posted on here today)

If you cant get O2 to chase it up for you then I would make a complaint here http://www.o2.co.uk/how-to-complain

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Anonymous
Posts: 0

Re: o2 lost my phone

[ Edited ]

Hi @Cleoriff thanks for your reply, not that I can remember although it was a while ago. I kinda assumed it was in safe hands and that the systems for keeping track of and distributing this information would be sensible. Will follow up on that link thanks for your help.

Posts: 102,025
Topics: 770
Registered: ‎14-01-2013

Re: o2 lost my phone

No problems... I hope it gets sorted...(Welcome to the forum by the way) Smiley Wink

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Posts: 117,727
Topics: 577
Solutions: 16,563
Registered: ‎04-04-2012

Re: o2 lost my phone

When was it exactly you left it at the store?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,667
Registered: ‎18-02-2016

Re: o2 lost my phone

@Anonymous Have you had any joy tracking down your phone? 

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