o2 is a joke

[Anonymous]

I ordered a tablet on line to b added to my current account. Got passed and sorted delivery. Then o2 web site crashed so i had to ring o2 again. They told me they wud have to place another order. Well the o2 sales team did 5 credit checks which blocked my bank card and now o2 want 400 deposit wen it was free at first. I contacted the conplaints and credit referral but heard nothing bk. Then i phone o2 again and they say i will have to try again in 30 days. I have checked my credit ratin on line and o2 have even messed that up. Time for my solisitor to take them to small claims court. Also goin to the local papers with all the proof. Got all the emails and voice recordings of all the calls. O2 is a joke. Dont ever get a contract

[Cleoriff · Accepted solution]

This is very annoying for you but it is well known on here that attempting a credit card purchase multiple times will probably result in failure of your order. Contact complaints here

http://www.o2.co.uk/how-to-complain

Edited to add....it is pointless going further until you get a response from the Complaints team...

[jonsie]

Obviously multiple credit checks will affect your credit rating which is why the system has referred your application and O2 have asked for a deposit. The online system has been problematic for a very good while now and it's time it was resolved.

Do let us know how you go on but I doubt you will get anywhere with a solicitor or small claims court.

[Anonymous]

I have contacted the conplaints 6 days ago and heard n9thing. I got a message say i will hear in 5 days but nothing. Just more lies from o2

[MI5]

It's 5-10 working days that you need to wait for a reply.

[Anonymous]

Also my solisitor wouldnt take it on if he didnt think he could win. The charges on my bank account for it bein blocked is allot

[Anonymous]

I will post wot happens tomorrow at my solisitors and the lical papers.

[MI5]

Good luck, nothing we can do other than already advised.

[Anonymous]

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@Anonymous wrote:
Also mysolisitorwouldnt take it on if hedidnt think he could win. The charges on my bank account for itbein blocked is allot

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Your bank charged you because your account was blocked?

[jonsie]

We wish you well.