o2 insurance

[Anonymous]

I broke the screen on my s6 edge so claimed on insurance however they are saying that my phone will be collected on Monday and It will be repaired or i will have a replacement delivered within 5 working days. however I have spoken to a few friends and family members and when they have made a claim through o2 insurance they have simply swapped the damaged phone for a new one with the courier. could anybody shed any light on this as I don't really want to go a week without a phone. I know you can get one from o2 shop for 25 deposit but they are basic phones that will be no use to me.

[MI5 · Accepted solution]

Check what the T&C's of your policy state and if a door step swap is offered call CS on 202 to arrange it.

[gindygoo]

I've heard of both scenarios so maybe it's all about which insurance policy you've taken out, a cheaper one mightn't offer this. Do as suggested above and check your policy.

[Anonymous]

I had a great experience with O2 insurance and it was well worth me paying my £6 bolt on.  I had dropped my Nokia Lumia 930 and it started playing up.  They replaced it via doorstep swap.

The only gripe I have is that the one they replaced it with had a problem not working on speaker when making calls, people could not hear me.  However, they then swapped this one and I have made a call and it seems to work fine.  The funny thing was the first replacement was taped up all round with cling cellofane.  The one I've just received was wrapped like the original when out of the box.  Does this mean they sent me a reconditioned phone first time round and now have sent a genuine new one?

Otherwise very happy, excellent service and would definitely recommend.

[jonsie]

It certainly seems that way...

Glad you had a relatively good experience.

[MI5]

I'm fairly sure all insurance replacements are refurbs but that's not necessarily a bad thing.

[Curr946]

I had the cheaper insurance on the wifes 6 edge but quickly found a cheaper policy online offering all the bells and whistles. However, i am away cheap is not necessarily the best. For us, we have old phones kicking around so waiting a week or more is not the end of the world. But you will pay more for the instant swap policies…