o2 have messed up my bill once again

[Charlieboyoo]

Hi everyone need advice here.o2 messed up my account back in june,then sent me an astronomical bill.Was told it was all resolved and it will be cleared by o2 customer services and the complaints team.My bill has arrived and once again i owe out money.I lost the compesation i was given for losing service when they messed my account.i tried contacting o2 and brilliant their systems are down.I was promised it was all resolved and now typical a new problem.Best part is it takes o2 a month to resolve their bill

[Anonymous]

Hi @Charlieboyoo

  If your bill still isn't right, you should  either e-mail the person from complaints ( if you were given their e-mail) that was dealing with it or call customer services at a different time  and they will be able to help you.

[Charlieboyoo]

I know,im very unhappy cause this has been going since june.When you think its resolved they do something else.

[Cleoriff]

Hi @Charlieboyoo

I hope you have kept records of all these problems.They should obviously be on your account...and it is quite outrageous they have NOT been sorted

Unfortunately you will have to contact CS again http://www.o2.co.uk/contactus. Explain what was promised and how all this poor management is probably affecting your credit rating.

I have no idea why it should take them so long to sort out this issue...... maybe a case for @Toby to look into...

[Anonymous]

As advised call customer services as this is an accounts issue, hope it gets resolved for you

[MI5]

Unfortunately (and I know you are trying) but it is only CS that can sort this out for you.

[Charlieboyoo]

yeah i understand customer services are the only ones that can sort that out.But i shouldnt have to wait another month to resolve and this shoulnt be happening.I have the number and reference to the complaints team but i dont think they work saturdays.

[MI5]

I agree - It's disgraceful that they can't sort it out.
Keep all records and send it all to high level complaints and maybe an email to the CEO's office..... You can Google for the email address.

[Charlieboyoo]

Apperently i have to wait to tuesday/wednesday before i would get an answer.Total joke.

[jonsie]

It's total incompetence and I cant understand why o2 cannot sort out problems at the first time of asking. Just total ineptitude and uncaring attitude.