o2 have disgusting customer service - blocked my phone and take my money for no reason

[Anonymous]

Never open an account with o2.  The customer service is appauling.  o2 keep blocking my phone when my bill is due and have done this on numerous occasions and continue to do so.  They take money out of my account and then return it the day after.  Then my phone blocks EVEN THOUGH I've warned o2 about it 6 times (it's happened every month since october). I've phoned customer services multiple times, and they simply cant fix the problem! I've been promised phone calls back, and have received none.  o2 cannot provide me with a resolution. It seems they try everything they can to avoid dealing with my problem.  No one from O2 is taking this seriously.  During this process which is still ongoing I've incurred costs for having to call O2 from my landline many times, I've lost days of service (including christmas eve, Christmas day and my birthday), I've incurred bank charges because o2 took too much money out of my account and then returned the money the following day without any notification to me and finally the amount of personal time lost and stress incurred during this process has been absolutely disgusting (I've even had to take half days from work to sort this problem out with no success).

o2 need to treat their customers with respect.  Someone from o2 needs to confront this problem instead of avoiding it.

[Martin-O2]

@Anonymous your thread is more likely to get a response in the Pay Monthly and Pay & Go board  I've also passed the details of your issue to the rest of the team so they can look into it for you. Feel free to drop me a PM if you have any questions! 

[jonsie]

I really fail to see how this keeps happening if you have a direct debit in place and your bank is honouring it every month.

[MI5]

Nothing surprising with O2 systems these days 😞

[jonsie]

BUT maybe there is a bigger picture here ....

#justsayin' 

[MI5]

I guess 

[jonsie]

Nothing is as simple as made put and there are always circumstances that we don't about.

[MI5]

For sure but we can only advise on the info we are given without making judgement.

[jonsie]

I'm not making judgements at all, I'm just saying that not everything is simply black or white.

[MI5]

Never is with o2!

[jonsie]

true....