o2 has ruined my credit rating and its affecting my mortgage
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 22-09-2020 22:52
I am really upset with 02, they may have caused me to miss out on purchasing my new home.
August 2019 i switched mobile phone providers and i left 02, i double checked with 02 via phone and confimred all was paid off, i was assued that everything was sorted and that my account was closed. September 2019 i recieved a letter from a debt colection ageny that i owed £162, i called O2 and they said they would debt my account and close it with £0 in the account.
Today when i went to apply for a mortage it was rejected, i checked my Experian score and and i had a credit notice from 02, i called 02 i asked them why i still owed them money(£162) as i had already contacted them September 2019, they had assued me they had closed my account, today they aplogised that it still had not been closed and that they would do in the next few days, i explaned i was in the middle of the mortage process and it this would hugely affect me in getting a mortgage, they told it would take 30-60 working days in getting the credit taken off my name.
This has runied my chances of purchasing my property, i have even sold my current property.
Can any managers on this site please esclate this for me or members give my advice on how to proceed. I need this resolved ASAP.
Many Thanks
Ash
- « Previous
- Next »
- 129344 Posts
- 836 Topics
- 7605 Solutions
on 26-09-2020 18:46
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 26-09-2020 18:46
- 1198 Posts
- 0 Topics
- 34 Solutions
on 28-09-2020 14:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 14:49
- 1198 Posts
- 0 Topics
- 34 Solutions
on 28-09-2020 14:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 14:51
- 152529 Posts
- 651 Topics
- 29114 Solutions
on 28-09-2020 15:00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 15:00
Awesome job @O2Emma
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 129344 Posts
- 836 Topics
- 7605 Solutions
on 28-09-2020 18:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-09-2020 18:09


- « Previous
- Next »
- « Previous
- Next »