o2 has ruined my credit rating and its affecting my mortgage

[Ash007]

I am really upset with 02, they may have caused me to miss out on purchasing my new home.

August 2019 i switched mobile phone providers and i left 02, i double checked with 02 via phone and confimred all was paid off, i was assued that everything was sorted and that my account was closed. September 2019 i recieved a letter from a debt colection ageny that i owed £162, i called O2 and they said they would debt my account and close it with £0 in the account.

Today when i went to apply for a mortage it was rejected, i checked my Experian score and and i had a credit notice from 02, i called 02 i asked them why i still owed them money(£162) as i had already contacted them September 2019, they had assued me they had closed my account, today they aplogised that it still had not been closed and that they would do in the next few days, i explaned i was in the middle of the mortage process and it this would hugely affect me in getting a mortgage, they told it would take 30-60 working days in getting the credit taken off my name.

This has runied my chances of purchasing my property, i have even sold my current property.

Can any managers on this site please esclate this for me or members give my advice on how to proceed. I need this resolved ASAP.

Many Thanks

Ash

[MI5]

Thanks @O2Emma 

Seems the rota is continualy being updated 

[Cleoriff]

Thanks @O2Emma 

It looks as if the rota was changed? Should have been @O2Jayne and O2Helen this morning (O2 Helen can't even be tagged? )

[Cleoriff]

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@MI5 wrote:

Thanks @O2Emma 

Seems the rota is continualy being updated 

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I agree. It seems to have been changed this morning. @Anonymous ccouldn't be tagged earlier. Just able to now.

[MI5]

Yes, it definitely changed from yesterday.

[O2Emma]

@MI5 I will feed it back about the rota thanks

[MI5]

Sorry to get you up early

[Cleoriff]

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@MI5 wrote:
Sorry to get you up early

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Though not our fault that @O2Emma was showing on the morning rota last night.

[O2Emma]

No problem @MI5 I have been working already you not got me up early lol

[Ash007]

Emma.

Thanks for your help,  my credit rating has change gone up +345 points.

Appreciate your help.

Ash

[MI5]

Good to hear @Ash007 

and well done @O2Emma