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o2 fraud have lock my account

Richard46
Level 1: Joiner
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on ‎03-04-2024 12:15

on ‎03-04-2024 12:15

I have been lock out by o2 fraud team as I noticed a fraud order for an iPhone 15 pro Max I phone up o2 and got this from being sent out which was then cancelled. The o2 fraud team accidentally lock me out of my Phone I need this number as I have Cancer which has been caught early, and the fraud team are not responding to my request this it is an absolute disgrace. I am seriously thinking of leaving o2 if they don't resolve this issue. I have phoned them so far 10 times.

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MI5
Level 94: Supreme
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on ‎03-04-2024 12:46

on ‎03-04-2024 12:46

@Richard46 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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