o2 contract rejected not happy

[Anonymous]

I was in debt with o2 and it got sold off to lowell - i paid it all but it is still coming up with a default on my credit file regardless of me paying it all off they said it could take up to 50 days.

I applied a few weeks ago- and o2 accepted me and said that I would have to pay a £550.00 security deposit. I didnt have the money at the time to pay that amount up front. So I now have the money to pay for the security deposit I reapplied for the contract and now ive been rejected straight away- I don't understand how ive been rejected - when a few weeks ago you said I could have the contract if i paid money upfront. 

doesnt make much sense to me i havent changed my credit file since then. should i just give up? I have been a loyal customer for 10 years! I feel let down- people lose their jobs it happens but thats not the case anymore i just had a hiccup for a few months. I got the money together for the security deposit and was looking forward to being an o2 customer again and having a new phone.

[Anonymous]

We understand your frustration but to them it's black and white from the reference agency they use to make their decision.

Are none if the payg tariffs of interest to you ?

Or maybe GiffGaff which runs off the O2 masts.

If you have the deposit raised then £500 will buy you a nice sim free smartphone.

[Anonymous]

You could try making a complaint and explaining that you were accepted before but not now and nothing's changed

[Anonymous]

You are right- i am making a complaint- its frustrating as i was accepted now im not in a space of a matter of weeks i wouldnt be so annoyed if they hadnt said yes then now no. I would have a pay and go sim but i save more money on contract

[Anonymous]

I hope you manage to get what you want I can imagine your annoyance after getting the money together

[Anonymous]

thank you i feel let down 😞

[Anonymous]

I can understand please let us know how you get on

[Anonymous]

Unfortunately when your credit reference file has a default in it this can happen for things like this.

😞

[Anonymous]

But I find it very odd how the op was told yes with a deposit then no after they got the money that does seem very unfair to me

[Anonymous]

yeah it does seem unfair ive gone to the trouble and feel as if its been thrown in my face not a great feeling would prefer they just say no in the first place - i wouldnt of bothered 

[Anonymous]

See what the complaint brings hopefully you will get the result you want