o2 Switch up nightmare

James131 · ‎15-05-2025

I've seen posts on this forum and was wondering if someone could help me? o2 have been charging me for a Pixel fold that I switched up and sent back in September. I got the confirmation that they'd recieved the phone and yet I'm still being charged for it. They've had around £300 from me now. I've made an official complaint (got nowhere with that), I've been in my local branch, called o2 direct and contacted the company that oversees the switch up process (Micro Ingram?) and they keep passing the buck with no one admitting fault. I've spent hours on the phone with them and I'm still being charged.

Any suggestions?

thanks

MI5 · ‎15-05-2025

The only person here with any chance of helping is @Dave-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎15-05-2025

Thanks for the tag @MI5

@James131 I have your PM and i'll be back in touch shortly.

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