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o2 Swap - What will I get/expect

Anonymous
Not applicable

on ‎20-09-2012 17:44

on ‎20-09-2012 17:44

My Samsung Wave 525 is only 13 months old.  I have a two year contract.  My mobile has been back for repair twice in the last 10 days.  The tracking service now says something about O2 Swap.

 

I see that o2 no longer sell the Wave 525.  What sort of mobile phone can I expect when I return to the shop? Can I expect a Samsung Galaxy Ace which appears to be almost the same as the Wave 525 and can I expect a new one, bearing in mind my Wave 525 was well within warranty.

 

Your advice would be appreciated.

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perksie
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on ‎20-09-2012 17:46

on ‎20-09-2012 17:46

Possibly, they may even offer you a choice, usually the phone has to be repaired three times before they will do a swap.

 

Let us know how you get on.

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Anonymous
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In response to perksie

on ‎20-09-2012 17:51

on ‎20-09-2012 17:51

Yes, I shall keep you updated.  The lady in the shop said that if the phone had to go back for repair within 28 days of the first repair then I would get this o2 swap.

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Anonymous
Not applicable
In response to Anonymous

on ‎20-09-2012 19:11

on ‎20-09-2012 19:11

The swap can be a number of things.  If they have any stock of the Wave 525 then they will likely replace with that.  They may not sell it but may have some stock left of it.

 

Failing that they may offer you a choice.

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Anonymous
Not applicable
In response to Anonymous

on ‎20-09-2012 22:20

on ‎20-09-2012 22:20

Thank you for that information pablo.  Just wait and see what tomorrow/Monday brings.

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Anonymous
Not applicable
In response to Anonymous

on ‎21-09-2012 16:17

on ‎21-09-2012 16:17

First off thank you to Perksie an Pablo for their help.  Also Toby for his welcome.

 

I really loved  my Samsung Wave 525 and was therefore more than happy when I went down to the o2 shop today and found that the "swap" was a brand new 525 white exactly the same as my old Wave.  Its now on charging and I only pray that it works as it should when I come to switch it on.

 

Thank you also to the staff at the o2 Shop at Seaham for their endeavours in sorting out this problem.

 

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Toby
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In response to Anonymous
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on ‎21-09-2012 16:46

on ‎21-09-2012 16:46

I hope it all works out for you Murtongirl slight_smile

Let us know what you think of it once you have had a play!

Toby
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Anonymous
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In response to Toby

on ‎22-09-2012 00:13

on ‎22-09-2012 00:13

slight_smile

Just wanted to say that new phone is brilliant.  Must be a more up to date one than my last because the graphics on the text messaging are  slightly different (better).

 

Shall play some more later.

 

Thanks again for your help everyone.

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