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o2 Samsung Galaxy S21 promotion query

jane0o0
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I purchased the the S21 on the 28th January on a pre order promotion as you received the earbuds and a tag free. Now I applied to Samsung by filling in the online form on Friday gone but Samsung are trying to say I'm not eligble for the free buds but yet they were on a promotion with o2. Anyone had same problem thank you.

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MI5
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@jane0o0 

Make sure you are claiming on the "pre-order" claim website.

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jane0o0
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Is it just a screenshot of the IMEI and make and name of phone from my phone I send them as everything I've sent so far they keep saying I'm not eligible.

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Emz89
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Did you attach a picture of your order confirmation?
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MI5
Level 94: Supreme
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@jane0o0 

Open your order from yoour MyO2 and either print it as a pdf to attach or take a screenshot of yhe order number and phone details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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