o2 Messed Up

[PinkCheetara]

so long story short got the message i could cancel my airtime contract due to the price increase, so i did, and moved to a different plan... 
customer service advisor confirmed it wouldnt cancel my device plan, and i could use the same SIM... 

Customer service advisor took it upon themselves to cancel my device plan and disconnect my phone and send a sim card that took 4 days... o2 were able to give me back some services like making calls/sending text but couldnt recieve them... until i got the new sim... 

Myo2 is messed up it keeps defaulting to an old device plan thats paid off because he retained the wrong plan. I cant claim my disney plus i was promised since it's not even an option anymore (even though i could friday - the day it all started, but left it cause all sorts of stupid stuff was going on with my account)

I've made an official complaint to o2 since my device plan has now gone to collections and i didnt ask for that, and they're like well you're just gonna have to deal with collections now... 

But is there anyway to claim my disney plus im entitled too since it was with the unlimited contract? help?

[PinkCheetara]

Thanks, they've already admitted it was their fault, i have screenshots of specifically saying on chat not to cancel my device plan lol so they cant get away from it

[PinkCheetara]

It's not working on browser for me 😞 

the app didn't change until i cancelled my airtime plan and swapped that day it changed for me i was like wth is this lol

Thanks for your help

[ChanelK]

How did you cancel? I didn’t know this price increase was happening until I watched Martin Lewis tv programme just now. I wanna cancel I can’t afford the phone anyway. But anyway how did you cancel? My online o2 thing is messed up I can never navigate it and nothing ever works. Sorry for the ramble xx

[MI5]

@ChanelK 

You can only cancel the airtime portion, not the device plan.

You still need to pay for the phone.

Call on 202 or 0344 809 0202