o2 Chats

[Anonymous]

Hey, I had a conversation using o2 chats last afternoon. When I clicked end chat, the window just disappeared. Usually it gives me the option to send me a transcript of the conversation, which did not happen this time.

I was wondering if there is anyway to recover the chat we had as I think there was valuable information in it.

Thanks

[jonsie · Accepted solution]

Unfortunately not unless you can contact them again and ask to be emailed a transcript. I'm not sure if they can but worth asking.

[MI5]

The button to request an email transcript is on the main chat window now.
I got caught out by that change too.

[Cleoriff]

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@MI5 wrote:
The button to request an email transcript is on the main chat window now.
I got caught out by that change too.

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Interesting change. Maybe they don't want customers to have a copy of the chat? I wasn't aware of that...

[MI5]

It's not exactly hidden. Just moved.
I wasn't looking for it on the main chat window and "assumed" I would get the option after closing window, but didn't. I then found it on the chat window !

[Cleoriff]

Yes...if I am correct you usually got the option at chat end? There have been a couple of people who said they didn't get the opportunity. Maybe they weren't looking in the right place?...

[MI5]

I guess so.