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o2 Bill Overdue

Anonymous
Not applicable

Hey, my bill is due to be automatically paid tomorrow. Typically I get paid every 2 weeks on a Thursday and usually this would not be an issue, but unfortunately I have not been paid this week due to a system error. I have addressed the issue, but will not be able to pay my phone bill until next week. Is there a solution for this, or will my phone be out of use until the bill is paid?

 

Thanks.

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MI5
Level 94: Supreme
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I would call customer services immediately and explain the situation so they know what's happening.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:
I would call customer services immediately and explain the situation so they know what's happening.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable

Ah, thanks. I contacted customer services, they informed me that the payment won't take place until Monday of next week. They suggested, if I cannot pay by then, to speak to my bank to ensure I don't incur any bank charges. Hopefully I will be able to sort this out by then. Thanks.

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MI5
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Sounds good slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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amici-pat
Level 2: Apprentice
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Unless like me, you pay, get a receipt number and they still restrict your 'phone, so far, for a week!!!!
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MI5
Level 94: Supreme
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As you have been advised on your other post you need to call to speak to CS.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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