number transfer

[Effiekr12]

Hello, I had recently initiated an account with O2 paying monthly but I would like to keep my previous phone number. It seems like it is not transferred yet and I cannot accept calls

[jonsie]

Contact customer service

Guide: How to find help & contact O2 

Guide: Migration & porting into O2  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202