number transfer

[Ken-T]

I was told by O2 three weeks agao that my old number would transfer over from Vodaphone to O2, it has been over two weeks now and it still has not happened, and there appears to be no way to get answers from O2.

Vodaphone, colse the old line and we needed a couple of old bills after it was closed, I went on to chat wiuth them and thye responded and sorted it it 15 mins of waiting but it was done not just hiding behind the corvid excuse, im supposed to be working from home and it just makes it very hard for all concernsed!

Any recomendations?

Ken  

[KingAmo]

I would advise you to call the 02 customer service

[Cleoriff · Accepted solution]

@Ken-T 

Transfers, porting, and sim swaps are running very slow on ALL networks due to the current pandemic.

Contact details here Guide: How to find help & contact O2 

Other numbers to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Skype for Mobile

https://www.skype.com/en/get-skype/skype-for-mobile/

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808