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not receiving texts

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Anonymous
Not applicable

on ‎03-10-2013 22:08

on ‎03-10-2013 22:08

my phone has stopped receiving and sending texts this afternoon? is the network down? how can i fix this?

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Anonymous
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on ‎03-10-2013 22:11

on ‎03-10-2013 22:11

http://status.o2.co.uk/

 

 

The o2 Network is currently experiencing an outage.

 

People are being affected in different ways.

 

Keep checking the above link.

 

View solution in original post

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Anonymous
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on ‎03-10-2013 22:11

on ‎03-10-2013 22:11

http://status.o2.co.uk/

 

 

The o2 Network is currently experiencing an outage.

 

People are being affected in different ways.

 

Keep checking the above link.

 

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MI5
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In response to Anonymous
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on ‎03-10-2013 22:12

on ‎03-10-2013 22:12

We can't fix it - We have to wait for the engineers to do their work....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎03-10-2013 22:12

on ‎03-10-2013 22:12

No timescale yet.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎03-10-2013 22:13

on ‎03-10-2013 22:13

i've checked the the service station for where i live, and it says its all fine, but it still isn't

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MI5
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on ‎03-10-2013 22:16

on ‎03-10-2013 22:16

The local masts are fine. It's the network they connect to that are broken.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎03-10-2013 22:19

on ‎03-10-2013 22:19

is this going to take a matter of hours to fix or could it even take days?

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Anonymous
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In response to Anonymous

on ‎03-10-2013 22:21

on ‎03-10-2013 22:21

@Anonymous wrote:

is this going to take a matter of hours to fix or could it even take days?

Sorry no time frame yet.

 

Keep re booting your phone is all you can do right now.

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perksie
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on ‎04-10-2013 00:18

on ‎04-10-2013 00:18

@Anonymous wrote:

is this going to take a matter of hours to fix or could it even take days?

The only info on this is here:

 

http://status.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎04-10-2013 06:55

on ‎04-10-2013 06:55

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

 

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