Just putting this out there to see if anyone else has experienced similar issues? how long did it take to get fixed any additional suggestions
currently using an iphone 13 pro (unlocked) 02, unlimited calls,texts + 50gb data.
72++ hours since my number was ported over from EE, i can make and receive calls,send and receive text messages(apart from verification codes) mobile data works fine 4G/5G, signal is also full.
after getting sent from 02 to apple back to 02 back to apple back to 02!!!, 02 have finally sent out a new sim, so will update if this rectifies the issue. apple asked me to text HELP to 48369 which came back not delivered, i was having issues with activating imessage hence why i kept getting put through to apple support however i noticed it was any verification codes, Halifax, parking apps, microsoft 2 factor.
-network settings have been reset
-phone works with my EE,3 & vodafone sim (All connect to imessage fine) my 02, i get a activation failed on imessage/facetime with my 02 sim
-cant receive verification code to activate mobile number from within apple id menu
-sim card has been cleaned
-number is correct in settings
-have a £5 allowance cap on account
-switched been automatic network selection and 02 manually
-tried 02 in another iphone (7), also doesnt work (to rule out the device)
-dial assist enabled/disabled no effect
-signed out of apple id.
-date/time correct
-no vpn connected/active
-tried multiple ISP via wifi
-wait another couple hours and try 😕
above are just a few things i have tried to rectify the issue, although 02 are getting me to do the same things over and over again for the last few days, but like i said at the start they have finally sent me a new sim so hopefully this fixes the issue.
hope none of you experience this going forward or if you have, i would be interested to see your replies.
im a bit screwed at the moment as 2 factor is on my email which i need a text for (yes its my own fault for not having multi factor + additional but hey ho, i expect the sim to work pretty much straight away)
-Liam
