not receiving certain texts (such as verification codes,2 factor etc) since porting over from EE

[Liam-G]

Just putting this out there to see if anyone else has experienced similar issues? how long did it take to get fixed any additional suggestions

currently using an iphone 13 pro (unlocked) 02, unlimited calls,texts + 50gb data.

72++ hours since my number was ported over from EE, i can make and receive calls,send and receive text messages(apart from verification codes) mobile data works fine 4G/5G, signal is also full.

after getting sent from 02 to apple back to 02 back to apple back to 02!!!, 02 have finally sent out a new sim, so will update if this rectifies the issue. apple asked me to text HELP to 48369 which came back not delivered, i was having issues with activating imessage hence why i kept getting put through to apple support however i noticed it was any verification codes, Halifax, parking apps, microsoft 2 factor. 

-network settings have been reset

-phone works with my EE,3 & vodafone sim (All connect to imessage fine) my 02, i get a activation failed on imessage/facetime with my 02 sim

-cant receive verification code to activate mobile number from within apple id menu

-sim card has been cleaned

-number is correct in settings

-have a £5 allowance cap on account

-switched been automatic network selection and 02 manually

-tried 02 in another iphone (7), also doesnt work (to rule out the device) 

-dial assist enabled/disabled no effect

-signed out of apple id.

-date/time correct

-no vpn connected/active

-tried multiple ISP via wifi

-wait another couple hours and try 😕

above are just a few things i have tried to rectify the issue, although 02 are getting me to do the same things over and over again for the last few days, but like i said at the start they have finally sent me a new sim so hopefully this fixes the issue.

hope none of you experience this going forward or if you have, i would be interested to see your replies.

im a bit screwed at the moment as 2 factor is on my email which i need a text for (yes its my own fault for not having multi factor + additional but hey ho, i expect the sim to work pretty much straight away)

-Liam

[Hales21]

Thanks for the info. I was able to receive verification codes when I moved over to o2 for about a month and then for a week or so they took several attempts to come through or a longer time until they stopped altogether?! 

[Neel]

Hi. I also ported the number to O2 and I can’t activate FaceTime and iMessage. Fails to send SMS to 48369. 

can you please help?

[Oxonian]

@Neel 

This might be a starting point :-

Guide: Text Message Tips (not sent or received) 

Otherwise, you will need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help. I suggested that you message O2 on social media, as the UK-based social media team have a strong reputation for solving problems :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[MI5]

---

@Neel wrote:

Hi. I also ported the number to O2 and I can’t activate FaceTime and iMessage. Fails to send SMS to 48369. 

can you please help?

---

@Neel 

Check your number is correct in Settings >Phone >My Number.

If not, edit, save and reboot, then reset your network settings .

You may also have to be patient for a few days whilst all of O2's systems catch up and update your number.

[Neel]

Thanks @MI5 for your response. I had already tried all those steps but with no luck. 

Possibly got to wait or pop over to O2 store. 

[Neel]

Thanks @Oxonian  Let me try those steps as well. 

[MI5]

@Neel 

Nothing an O2 store can do for you. It's just a waiting game now.

[Neel]

@MI5 - any idea how long does it take on an average?

[MI5]

@Neel 

From what we know on here it's 7 to 10 days.

[Neel]

Thanks