nokia lumia 520

[joules]

Hi bought two nokia lumia 520 phones on line from o2, one in July and the other in August, the latter one had run out of charge completely, put on charge but when went to unplug it was a blank screen would not come on ,took out the battery and put back in then turned on it came on and had a battery symbol with the red line and plug symbol, is now charging, never done this before, any ideas please?  thanks joules

[Anonymous]

Hi and welcome

Two things spring to mind. ...

1. Possible fault with pin connections.
2. And please don't be offended at the suggestion. Was it plugged in but the socket not stitched on?

[joules]

Hi thanks yes it was switched on, do you mean the pins where you plug in the charger?  It is charging okay now, just checked.

If this happens again what is the policy for returning for a replacement when only four months old?

Many thanks joules

[Anonymous]

Yes. If the pins weren't connected the phone wouldn't charge.

Your phone has a 12 month manufacturers warranty so you can return it to your retailer who, if it is a contract phone day from o2 or cpw will send for repair.

[Anonymous]

I should add that if you purchased the phone directly from o2 we would normally recommend you return it to the manufacturers for repair as. ....

1. Nokia know their phones best
2. O2 Repairs have a poor reputation and are not recommended generally on here.

[joules]

Thanks, it is a pay and go phone, will see if it happens again and then contact nokia direct, thanks again for your help.

[Bambino]

This sounds like the same problem as you're having:

http://www.tomshardware.co.uk/answers/id-2128771/nokia-lumia-520-charging-problem.html

[joules]

Thankyou

[MI5]

You shouldn't let modern phones run out completely as they don't like it.
Usually have to leave therm plugged in for a while if you do.

[Anonymous]

Some Carfone Warehouses have Nokia Repair Centres in them if this happens again.

Help link -> http://www.microsoft.com/en-gb/mobile/support/care-point/

I wouldn't let O2 repairs have it.

I also have this model of phone and fortunately not had this issue.