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no signal on my phone

mvooner
Level 1: Joiner
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Hi,

 

I've lost all O2 data signal from my android phone even though it shows 5G network connected.

 

Can you help please?  My monthly allocation is 150gb of data per month and I've only consumed 65 gb as of right now. 

 

Thanks,

-mark 

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JohnBB99
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You need to call coustomer service or you can chat onlne 

 

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madasaf1sh
Level 78: King of Kings
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@mvooner 

 

The only think we can advise on this customer to customer community is to 

1. Do a network settings reset on the phone

2. Check https://status.o2.co.uk to see if there are any issues in your area

3. Guide: How can I sort out my network issues? 

4. Guide: Is the network down for me or everyone? 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
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