I live in Calverton, NG14 and been with O2 for over 2 years - in fact upgraded contract to new phone a couple of weeks ago. Liost signal 4 days ago, wife complained via Live Chat, I have now been on Chat this evening with the following result
Welcome to O2. Someone will be with you soon.
You're through to 'Abby'
Abby: Hi I'm Abby. How can I help?
Paul: I live in the NG14 postcode area, been without signal for 4 days now, not impressed
Paul: just renewed contract, wish I'd gone to Vodafone
Abby: I'm sorry for the inconvenience caused.
Abby: Let me check the coverage.
Paul: both my wife & I are on O2 as are our work phones, we had a major outage last year as well compensation doesn't really cut it
Abby: Paul, there is no problem in Coverage in your postal area.
Abby: Mast is working fine.
Paul: no signal and isnt for several miles
Paul: do you want me to send a pic of our phones showing no signal??
Abby: I'm sorry, Paul.
Abby: Can I have the model of your handset?
Paul: HTC One, Blackberry Bold 8900 and some older Nokias, suggest you send an engineer with a signal meter as they all show zilch
Paul: problem persists for 4-5 miles around Calverton
Abby: Are you able to make/receive calls?
Paul: with no signal? don't be silly
Paul: Our lad's vodafone Nokia 520 is our only mobile that works
Paul: my wife reported this a couple of days ago
Abby: Paul, I can see that Smartphones will not work in this postal area.
Abby: We don't have coverage in this area.
Paul: My work Nokia is NOT a smartphone, nothing on O2 works
Paul: This is ridiculous, I want a techie on the line
Abby: In this case, you need to dial 202(free of charge).
Paul: on an O2 mobile which has no signal??
I want this resolving, any O2 techies care to assist before I call & cancel my O2 contract due to breach of contract (no service).
Paul.
