no service

[ivans18]

Hi guys , i realy have a difficulty to contact to O2 live chat(live help) when i click on Contact Us ,its gives me to choose the topics when i do that its just same thing , i am circling around and cant get help , 

i cant call them because my service doesnt work and only data works(internet) , they send me new sim card but that sim as well doesnt have service yet because i think i need it activate it with sim swap but i cant do anything because now i dont have service on both sim old one and the new one ;(  

please help me and maybe send me direct link where i can get the live chat(live help) where i actualy can speak an O2 agent. cheers

[MI5]

@ivans18 

If you have data (or wifi) you can download Skype and try calling on 0800 032 1402

[ivans18]

Thank you for the replay , but could you maybe please  guide me step by step how can i contact to live chat with them  from myo2 page , cheers and i realy appreciate for your help 

[MI5 · Accepted solution]

@ivans18 

You'll need to go to the shop pages and a chat window will pop up https://www.o2.co.uk/shop

[ivans18]

Thank you so much my friend that way i actualy could get through to speak some one from o2

they helped me to do a sim swap , now i am just waiting to get swaped , cheers for help realy appreciate  

[MI5]

You're welcome