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no service shown on iphone when new sim placed in.

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Anonymous
Not applicable

on ‎10-10-2012 10:22

on ‎10-10-2012 10:22

blackberry was stolen, lost my old number with it, got new phone (iphone)to replace the stolen one and asked slow2 i mean o2 to send replacement sim out, never arrived.placed a temporary 3g sim in iphone and set it up. now o2 suggested i go to store get a new replacement sim and have do a 'sim swap' to get my number back. which i got this morning. and theres no number, no service. default it as instructed on o2 leaflet 0000. still wont work is it the handset or the sim thats playing up please? just want my number back and its been an absolute mission. 😞 help pleeeeease with lots of sugar on top!

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MI5
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on ‎10-10-2012 10:59

on ‎10-10-2012 10:59

The process can take upto 24 hours to complete (depending on how busy the servers are). Just keep rebooting phone every hour and it will come back online soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152383 Posts
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Registered:

on ‎10-10-2012 10:59

on ‎10-10-2012 10:59

The process can take upto 24 hours to complete (depending on how busy the servers are). Just keep rebooting phone every hour and it will come back online soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Liquid
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on ‎10-10-2012 12:20

on ‎10-10-2012 12:20

Have you actually made a sim swap request? Sorry I couldn't gather that from the orginal post
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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