no service !credit on bill? for every day not provided?"partial credit of monthly subscription"

[timm]

essential service 20/3/23-26/3/23?

currently no service 20/3/23 & 21/3/23 (emergency cover only)

no help if you use internet banking and payment confirmation would be sent to mobile phone!!

Obviously O2 will be making a partial rebate for days that service is not provided?

[MI5]

@timm 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Bambino]

@timm O2 doesn't guarantee 100% uptime. No network does, so don't count on it.

[timm]

i'm just a old time day dreamer living in an ideal world where service out for 24-48 hours so far counts!

[timm]

if I were a rich man I too would hedge my bets with more than 1 service provider but , not so. Lets see how long the out is for!

[Enlli]

If they ever do offer something it won't be till after things are restored.

Don't have to be rich to have some sort of back up. There are ways and means

[MI5]

@timm 

They will usually give a goodwill gesture.

Just be polite when asking and I'd expect them to see you right.

[timm]

How far do you have to go to get a phone signal on O2 "https://www.youtube.com/shorts/GnGL9lCE6R0"

Apparently top of Malvern Hills? No coverage at home for 5 days and counting! Do you really have to travel to such extremes to get away from--"emergency calls only" Not practical when trying to make online payments

[Bambino]

@timm Have you checked here to see if there is an issue in your area: O2 | Service Status

O2 normally does not give timelines for repairs to masts, as there are too many reasons as to why repairs can sometimes take so long.

If you're unhappy with the coverage you're getting, try Pay & Go sims from the other networks to see if your signal is better with any of them. 

[timm]

Yes have checked every day since I needed to receive calls at home .not on top of the nearest hill or 5/6 miles away by car.I have got a payg in another phone but it is not on system so not get verification text as needed.

I'm sure the engineers will get it fixed,after all of 5 days is surely time enough.

I wonder if the directors of O2 get these problems? Come on Lutz have a word with Jo see if you can fix it soon