on 21-01-2017 16:54
on 21-01-2017 16:54
I have no reception yet again, this has been happening since before christmas. I can't use my phone at home but yet you are still charging me every month?
Solved! Go to Solution.
on 21-01-2017 17:00
Hi @Anonymous
This is a customer self help forum, not o2.
First thing to do is turn off phone remove and replace sim and try again.
Also, we have a help thread here you can look at to try and identify the proble though https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088
Your network status can be checked here http://status.o2.co.uk/ and if you need to speak to an agent, contact details are here http://www.o2.co.uk/contactus
Let us know if we can help any further.
on 21-01-2017 17:00
Hi @Anonymous
This is a customer self help forum, not o2.
First thing to do is turn off phone remove and replace sim and try again.
Also, we have a help thread here you can look at to try and identify the proble though https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088
Your network status can be checked here http://status.o2.co.uk/ and if you need to speak to an agent, contact details are here http://www.o2.co.uk/contactus
Let us know if we can help any further.
on 21-01-2017 17:05
on 21-01-2017 17:05
on 22-01-2017 14:14
O2 aren't to know you are having connection or network issues until you tell them. If its a mast issue then once its repaired they are quite likely to give you some form of goodwill gesture but you will have to ask them reasonably. If its not a network issue then it could well be a phone or similar problem but you need too do some troubleshooting yourself via the help link posted by @MI5
TU was designed to help in such circumstances.