no internet, no contact option

[Patrick75]

Hi,

I've bought 4G internet on Friday. I've paid £8 for special delivery to get a dongle before Saturday noon, because times is money for me. Unfortunately after few minutes signal has disappeared. O2 Manager website (192.168.3.1) says "No Service. Connected". When trying to repair it through Windows it says "server DNS doesn't answer".

I don't see chat option on website. When I called few times 0344 809 0202 it disconnects me after 90 seconds. How can I contact O2?

Otherwise I have to cancel my contract and move elsewhere.

Thank you

[MI5]

@Patrick75 

What sim are you using in the dongle?

It must be a specific mobile broadband sim card.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=other&contractLength=P12M

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Patrick75]

Many thanks for your reply MI5

257 doesn't work - it disconnected me afterwards, but saying "Upgrade" seemed to work - I'm waiting in a queue listening to the music.

[MI5]

Stay with it @Patrick75 

[Patrick75]

Coverage checker map is a joke - sometimes I've got signal, sometimes not. I need a reliable mobile broadband for work. An advisor said they can't guarantee the signal, so I have to cancel the contract within 14 days from buying.