Solved: no internet in france without wifi ?

davetherave59 · ‎04-04-2018

hi....i'm a sim only customer and couldnt use any internet on my iphone over the weekend

no probs with wifi.....but google maps and trip advisor wouldnt work at all without it

MI5 · ‎05-04-2018

Then you need to call customer services and get iData tariff added to your account. You can then use the iData apn when abroad without needing to change it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-04-2018

Change your data apn to "mobile.o2.co.uk" to check if that works and you have the wrong data tariff on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-04-2018

Welcome to our forum @davetherave59! Did the above suggestion from @MI5 work for you with the internet connection?

davetherave59 · ‎05-04-2018

i wont know till i'm back out there

MI5 · ‎05-04-2018

Then you need to call customer services and get iData tariff added to your account. You can then use the iData apn when abroad without needing to change it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-04-2018

Just to add, there's no 4g in France, but I'm getting 10mbps download and 5mbps upload on 3g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-04-2018

@davetherave59 wrote:

i wont know till i'm back out there

Oh ok, hope all goes well next time.

Cheers for the advice @MI5!

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